Refund Policy

Because kasae delivers digital content the moment you generate it, all sales are final and subscription payments are non-refundable. The following exceptions and protections always apply.

1. Failed renders are auto-refunded

If a photo or video render fails on our side, the credits for that generation are returned to your balance automatically. You never pay for a render that didn't deliver. If credits should have been refunded and weren't, email support@kasae.ai with your account email and we'll fix it.

2. Cancel anytime

You can cancel your Pro subscription from your Whop dashboard or by emailing us. Your account stays on Pro until the end of the current billing period, after which it reverts to Free. We do not pro-rate partial-period refunds.

3. Duplicate or accidental charges

If you were charged more than once for the same billing period, or you were charged after a confirmed cancellation, email us within 14 days and we will issue a full refund of the disputed charge.

4. Chargebacks

Please contact us first — we'll almost always resolve billing issues faster than a chargeback. Fraudulent chargebacks may result in account termination and recovery of any owed amounts.

5. Contact

Billing support: support@kasae.ai.